The booking conditions are set the relationship between you- the customer who uses our services and Hue Flavor/ Hue Street Food Tour (managed by Sun Ca Limited Company) hereinafter referred to as “us”, “our” or “we”. These conditions are for online bookings. You are sure to carefully read the booking conditions, and make sure you understand and accept these. If you need more information or clarify of these conditions and terms, you must contact our staff. We reserve the right to amend our Booking Conditions.

1. The Contract
No contract shall be deemed to be concluded until the customer makes deposit or full payment for the booking.

2. Payment and deposit
2.1. Deposit:
Upon booking services with Hue Flavor, a NON – refundable 230,000VND (~ 10USD) deposit of the service, which the minimum deposit per person is required.

2.2. Full payment:
Full payment must be paid on the tour day and before the tour starting in cash.

If the full payment is paid by Credit Card or Visa Card or Paypal, this will be paid at least 1 days before the date of the tour starting.

In the event of the full payment not reaching our account by the due date, we reserve the right to cancel all reservations and the contract between Hue Flavor and you.

3. Cancellation
You, our customer(s), can cancel your booking at any times, and the cancellation is only accepted when you send an email to us at info@hueflavor.com or call us at (+84)905 935 006. The date of cancellation will be the date on which we receive your notification of your wish to do so.

Cancellation fee will be charged as below:

+ More than 5 days before arrival: No charge, except Non-refund deposit.
+ Within 5 days before arrival or No show: 100%

4. Unused Services:
Non refundable deposit and banking service fee will be forfeited in all cancellation cases, or no exchanges can be made for the tours or the other services which are included in tour prices but not used by the tour members.

5. Amendment of itinerary
Amendment of your tour date and time with us can happily be processed with free of charge before the tour is confirmed. Any amendments after your tour date and time is confirmed will be able to be charge incur fee. All changes are subject to availability and cannot be guaranteed.

The Hue Flavor reserves all rights to modify the tour date and time.

6. Responsibility and insurance
The Hue Flavor or none of any members of the company is not responsible for any loss, death, health issues, damage or injury of customer(s).

Hue Flavor/ Hue Street Food Tour is the local tour for short time. Thus, the travel insurance is mandatory for you, the customer(s), while traveling with Hue Flavor. You are able to arrange travel insurance on their own and responsible for ensuring that they are in possession of private travel insurance with protection for the full duration of the tour in respect of personal accident, medical expenses, injury, death, health issues, repatriation, cancellation, curtailment or/and luggage’s loss.

7. Communication and complaint
Whenever you feel unsatisfied with any services of us, please inform us or the tour operator at hotline (+84)905 937 006 or info@hueflavor.com immediately so that we can solve the issues quickly.